The Help Desk module is your best choice, if you have in-house radar knowledge and experience, and if first level support coverage, preventive and corrective maintenance are done by your engineers.
Our Help Desk team supports you whenever you need help. Who else should know your radar better than you and us, the original manufacturer? Our experienced service engineers and product specialists will take immediate action to investigate or diagnose your radar issues. Remote tools like our maintenance software Ravis® and the long-term diagnosis tool Analyst® help them to quickly identify your system - live or via your provided log files.
- Prioritized and direct knowledge from the OEM experts
- Support for hardware and software inquiries
- Remote diagnosis with Ravis® maintenance software
- Analysis of bite trends with Analyst® software
- R&D scientific support
- Active tracking of the product history
- English / German support language
- Simply what you need when you need it
- 24/7 available on special request
The help desk participation is minimum one (1) year.